FAQS
Where are your boots made?
Our boots are proudly handcrafted in either Brazil or Leon, Mexico( Boot Capital of the World). Our brand story was born with our passion for leather. We work directly with our production team to ensure quality, comfort and beautiful designs.
Why Brazil and Leon, Mexico? Which is Better?
Both countries offer years of tradition, quality leathers and craftsmanship when it comes to boot making. There are pro and cons to both and in the end it depends on individual preference.
Brazil is known for it's quality leathers, comfort and lightweight boots. Brazil uses Blake Construction for their boot making method. Blake construction is the preferred method of Italian shoe makers. Brazil has the biggest Italian community outside of Italy and their shoe making tradition was passed on. Blake makes the boot more lightweight and flexible.
If you are looking for a dress boot, soft leather and comfort you are sure to enjoy our boots from Brazil.
Leon, Mexico is the boot making capital of the world! They use old world techniques that have been lost due to technology and labor costs. Our boots from leon are all goodyear welt. Goodyear welt is the most complex boot making technique. It makes it easier for the boot to be resoled and more cost effective then a Blake stitch.
The goodyear constructions also allows for more layers in the boot which will add comfort. They also feature a leather midsole, brass nails and lemonwood pegs to hold the sole. Goodyear also makes it extremely difficult for moisture to enter the boot.
Leon, Mexico offers the most traditional handmade method of boot making. The boots will be a little heavier than a Blake boot but there will be more support in the midsole due to more layers.
If you are looking for a truly handmade, long lasting boot this is the best option for you.
Where is your company based?
Brunello's Western Boots operates with an online store and a physical store in Webster, MA. All online orders ship from our store in Massachusetts.
What is the best way to contact for questions?
As an online company we are quick to respond to emails. Please email us at contact@shopbrunellos.com. We care about our customers and also offer service over the phone and even texting at (774) 334-2060. Why texting? Its very fast and efficient. Let’s face it nowadays we are always on our phone. Feel free to call our text us Monday thru Friday 10:00-5pm eastern time.
How long for me to receive my package?
Our team processes orders 24-48 hours from when the order is placed. Our ground shipment is free and expected delivery is 3-6 days. We also offer expedited shipping with delivery in 1-3 business days with a low cost.
How Much is shipping?
We offer free shipping on all our orders(delivery in 3-6 days). At checkout you will be given an option for expedited shipment(delivery in 1-3 days) and handling time within 24 hours for a low fee.
What if my shoe does not fit or I do not like it?
At Brunello’s our goal is to make sure each customer is completely satisfied with their purchase. We offer free exchanges and returns. We are are available to assist you by email, chat, or over the phone. All of our returns are hassle free. We do ask you to please make to return the product in a new state(unworn and no scratches on the sole).
What size should I order?
We recommend ordering the size you normally wear in dress shoes or boots. If you are in between sizes we recommend you ordering one size down. We have a size guide in the product page that can help you if needed.
